What we offer

When you come to work with us, you get a lot in return! You come to work in an organization where you can make a difference. We also offer you:

• Challenging position in a growing company with an informal culture;
• A salary between € 2,650 – € 3,850 per month
• Travel allowance;
• View of a contract for an indefinite period;
• The possibility of following training and education;

Who are you?

Are you that customer-oriented, responsible and independent Customer Service Employee for Dedert IJs? Continue your career in a team of down-to-earth, goal-oriented people and continue to build the future of our company together.
To be eligible for the position of Customer Service Employee at Dedert IJs within the logistics department, you must meet the following job requirements:

• Bachelor or Master Diploma in Commercial or Administrative fields;
• 2-3 years of work experience in Customer service and/or sales support, in a production environment;
• Command of the Dutch and English language. Proficiency in the German language is an advantage;
• Result-oriented and motivated;
• Experience with Microsoft Business Central is an advantage;
• Experience with B2B Processes.

What will you be doing?

As a Customer Service Employee at Dedert IJs BV within the Logistics department, you play a crucial role in connecting various internal and external relationships. You maintain close ties with the Sales Manager. Your focus is on essential processes such as order processing, invoicing, complaint handling/complaint management and customer master data management.

In this role you are the key that ensures that all logistics processes run smoothly and that customers are satisfied with the service they receive. You are an important link between different departments and ensure optimal communication and coordination.
You will be busy with the following tasks:

• Responsible for order processing and ensuring timely and accurate handling of orders;
• Supporting the logistics processes and providing our customers with the correct data about their delivery;
• Manage billing processes and ensure customers receive correct invoices;
• Complaints handling and complaint management to ensure that any problems are resolved quickly and effectively;
• Management of customer master data to ensure customer data is up-to-date and accurate.

As a Customer Service Employee at Dedert IJs BV you are an essential link in the logistics process and you contribute to optimal customer satisfaction. Are you ready to take on this challenging role and contribute to the success of our company?